If the computer does detect the drive, please test the drive by running First Aid. After I attached my western digital hardrive, my computer tried to add the hardware to the system but the system was unable to add due to corrupted driver. Hardware devices are not working or are not detected in Windows http: Do you get any error message? A drive letter that used to appear under My Computer no longer does, and the data on the drive can no longer be accessed. Sudarshan Bhat M replied on April 4,
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Try connecting the drive directly to the USB port on the laptop. Please rate the helpfulness of this answer. Follow the steps below in order to eliminate the common simple issues: Links for data recovery and warranty replacement can be found below. Was it working wd mass storage device earlier?
To avoid corrupting or losing the data on the external hard drive, don’t forget to always shut down the drive correctly before disconnecting the data cable from wd mass storage device drive or computer, or the power connection from the drive or the wall outlet.
If the computer does detect the drive, test wd mass storage device drive to make sure that there won’t be any ongoing issues by using our Windows Data Lifeguard Diagnostics. If there is data on the drive that is needed, do not reformat the drive. If after replacing the power adapter, the drive still doesn’t spin up, then the drive needs to be replaced.
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Update a driver for hardware that isn’t working properly http: For more information on how wd mass storage device disconnect a WD external hard drive from your computer correctly, please see:.
For more information on how to use the software to test the drive, please see Answer ID ztorage What happens when you try to connect the device?
Testing a drive for problems using Data Lifeguard Diagnostics for Windows.
Try connecting the drive to a different computer If the alternate computer can see and access the drive, the primary or other computers USB port may not provide enough degice for the external drive Power from USB ports can vary. Follow the link mentioned below, run the fix it tool and check if it helps.
Hardware devices are not working or are not detected in Windows http: The wd mass storage device itself wd mass storage device have failed, the partition on the drive may be damaged, the data cable may no longer be good, or the drive may no longer be getting enough power to fully spin up.
Click here for Instructions instructions will appear below this table. With a damaged partition, there is data recovery software that may restore the data.
Links for data recovery and warranty replacement below. As a result, the data on the drive can no longer be accessed. Wd mass storage device recovery will need to be performed on the drive, before reformatting the drive.
Sometimes, surge protectors diminish the power being supplied as more devices are added wd mass storage device them. Tell us about your experience with our site.
Please select an Operating System OS from the table above etorage display instructions for the specific OS running at time of troubleshooting. WD external drive is not seen by Windows or Mac and data on the drive is inaccessible.
In case the answer did not answer your question, you can always visit wd mass storage device WD Community for help from WD users. I have the same question 5. Always connect the drive directly to the computer prior to testing. The power adapter will need to be replaced, in order to proceed with storgae troubleshooting.
Portable External Hard Drives | Western Digital (WD)
Do you get any error message? How to test a drive for defects or problems on a Mac. Sudarshan Bhat M replied on April 4, This site in other languages x.